The Living History Program©
Putting the PATIENT in patient-centered care
Imagine a customer service product that
is quick, easy, affordable and patient-centered. The Living History Program© is just that.
With this
innovative approach, your employees and volunteers learn to interview patients for their life story. When the story
is written, it becomes a gift to the patient and the family and becomes a useful tool for the health care team.
The story increases satisfaction on all levels and with all people. We all want to be listened
to. Patients and families enjoy the process of telling the story. Employees and volunteers enjoy spending time
with patients and hearing their stories.
The clinical team loves having a mechanism to help them give care
to the heart and soul of the patient, not just the diagnosis. Nurses and physicians use the information in the story
to increase their connectivity with the patient. The story is used by social workers and case managers in the discharge
planning process. Nurses use it in report. More than one physician has asked to have a copy of the story for the
office. In fact, several have asked to have stories written on all of their patients admitted to the hospital.
A Living History story can also be a powerful tool in safety initiatives and fall reduction programs. Read on to see
how our "story" unfolds and discover for yourself the many facets of the Living History Program.
_______________________________________________________
Look for Living History Presentations at these upcoming seminars and programs:
CarolinaEast
Health System, New Bern, NC
June 4 and 5, 2010
_____________________________________________________________________________________________
Highlights of the Program
In this the 10th year of existence,
thousands of stories have been written and used successfully by a variety of health care organizations. Here are just
some of the benefits:
- Proven improvements in satisfaction for
employees, families and most importantly, for our patients and residents
- Relative ease
of implementation and LOW cost makes the program highly desirable
- Success is directly
linked to only one thing--commitment to doing what is right and good in health care
- Improves
communication for many inside and outside of the workplace
- Enriches lives
- Creates lasting facility loyalty
- Brings home the message: "The
patient is the reason for the paycheck"
- Makes our touch more loving
- Is a joint victory that everyone in the organization can celebrate
- Improves
job satisfaction
_______________________________________________________________________________________________________________________________________________________________________________________________________________
Congratulations to Sheila
University of St. Francis, Joliet, Illinois
Masters Degree in Healthcare Administration
May, 2009
_____________________________________________________________
More GREAT News
Sheila Brune named new
Director
of Service Excellence
CGH Medical Center,
Sterling, Illinois
